Do you discount items on your site for dealers, regular customers, or people buying several items?
No. My prices are fixed. I don't want anyone wondering if I discount for some and not for others. In most cases, my markups are quite conservative. However, I reserve the right to make a nice profit on things that I was lucky enough to buy at a good price or on rare items.
Why don't you discount items on your site?
I do discount most items before putting them on my site. Exceptions would be when I list an item for what I paid for it or less than I paid for it. Even with auction worthy items, I try to price under what an item has gone for in an auction. I will discount 50 cents per item for people paying by check.
Why do you not list your phone number?
In the past people have called to try to negotiate a better price. I don't find anyone that charming or persuasive. I also don't accept phone orders as there is too much room for error on my part for mixing up item numbers. I am happy to accept e-mail orders as long as you give the item number. However, if I am away from my computer I cannot remove an item from sale which prevents others from placing an order for that item through my site. Also please be aware that the ordering process generates an invoice and e-mailers will not receive an invoice.
Do you sell on eBay?
I sell on eBay very rarely and then only occasionally to try to draw new customers to my site. eBay has made that difficult however. I take pride in the fact that many of my customers have made a lot of money on things purchased from my site.
What's with your website name?
Although I live in Georgia now, I lived in Tennessee for most of my life, hence Tenn. Reb is a nod to my Confederate relatives, and Girl, Well I don't qualify for that any longer but TennRebOldWoman just doesn't have the same ring. I also sold on eBay for many years under the handle TnRebGirl.
What is your return policy?
I accept returns when my description or scan appearance doesn't match the item received. I don't think it's fair that people want to return an item when they did not pay enough attention to the scan or the description. If I sell any item that is proven not to be authentic, I will happily make a full refund and pay for the return shipping as well.
Do you accept orders from foreign countries?
I have accepted orders from customers in other countries but will only ship USPS International Express Mail since it is insured and offers proof of delivery.
Do you accept payment plans?
Yes, but payments must be made at least once a month by check or money order. The item is removed from sale so if the buyer changes his or her mind there will be a penalty of 10 per cent of the price of the item.
